Terms of Service

Effective Date: May 7, 2026  |  Last Updated: May 7, 2026

1. Acceptance of Terms

Welcome to Punch Pizza. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Punch Pizza ("Company," "we," "us," or "our"), governing your access to and use of the website located at food-punchpizza.click (the "Website"), as well as any related content, features, products, and services offered through the Website (collectively, the "Services").

By visiting, browsing, registering, placing an order, or otherwise using our Website or Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. If you are accessing or using the Website on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in such case, "you" and "your" shall refer to that entity.

These Terms apply to all visitors, users, customers, and any other individuals who access or use our Services. You must be at least 18 years of age, or the age of majority in your jurisdiction, to use our Services. By using our Website, you represent and warrant that you meet this age requirement. If you are under the age of 18, you may only use our Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

We reserve the right to update, amend, or modify these Terms at any time at our sole discretion. Notice of material changes will be posted on our Website, and the "Last Updated" date will be revised accordingly. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes. It is your responsibility to review these Terms periodically for updates.

2. Description of Services

Punch Pizza is a food service business operating in the United States, providing customers with access to our menu, online ordering capabilities, promotional information, and related food-service offerings. Our Services include, but are not limited to:

• Online browsing of our food menu, including pizzas, appetizers, beverages, desserts, and other food and drink items;
• Online ordering for pickup or delivery (where available);
• Account registration and management for returning customers;
• Access to promotional offers, discounts, loyalty rewards, and special deals;
• Customer support via email and other available communication channels;
• General informational content about Punch Pizza, its ingredients, allergen information, and nutritional data.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services. Availability of menu items, delivery zones, and operational hours may vary and are subject to change without notice.

Punch Pizza's online Services are intended for personal, non-commercial use only unless otherwise explicitly permitted in writing by the Company. Commercial use of our Services, data, or content without prior written authorization is strictly prohibited.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a user of our Website and Services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order;
• Maintain the security and confidentiality of your account credentials, including your username and password;
• Promptly notify us of any unauthorized use of your account or any other security breach at [email protected];
• Comply with all applicable federal, state, and local laws and regulations while using our Services;
• Use the Website and Services only for lawful purposes;
• Ensure that all information submitted through the Website is truthful and does not misrepresent your identity or affiliation;
• Take responsibility for all activities that occur under your account.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following activities when using our Website or Services:

• Fraudulent Orders: Placing fraudulent, fictitious, or bad-faith orders, including providing false payment information or delivery addresses;
• Unauthorized Access: Attempting to gain unauthorized access to any portion of the Website, other accounts, computer systems, or networks connected to the Website through hacking, password mining, or any other means;
• Malicious Code: Uploading, transmitting, or distributing any viruses, malware, spyware, ransomware, Trojan horses, or other malicious or harmful code;
• Data Scraping: Using automated tools, bots, crawlers, scrapers, or similar technologies to collect data from the Website without our express written consent;
• Interfering with Operations: Interfering with or disrupting the integrity, security, or performance of the Website, servers, or networks connected to the Website;
• Impersonation: Impersonating any person or entity, including Punch Pizza employees, agents, or other users;
• Harassment: Harassing, threatening, defaming, or otherwise harming any individual or entity in connection with the use of our Services;
• Intellectual Property Infringement: Copying, reproducing, distributing, displaying, or otherwise exploiting any content on our Website without prior written authorization;
• Illegal Activities: Using our Services to engage in or facilitate any unlawful activity, including but not limited to fraud, money laundering, or identity theft;
• Spam: Sending unsolicited commercial communications, chain letters, or mass mailings through any feature of our Website;
• Reverse Engineering: Reverse engineering, decompiling, disassembling, or otherwise attempting to derive the source code of any software used in connection with the Website;
• Misuse of Reviews: Posting false, misleading, or defamatory reviews or content on our Website or third-party platforms in connection with our Services.

Violation of these prohibited activities may result in immediate termination of your account, cancellation of pending orders without refund, and may expose you to civil and/or criminal liability under applicable United States federal and state laws.

4. Account Registration

Certain features of our Website, including order tracking and loyalty programs, may require you to register for an account. When registering, you agree to provide accurate and complete information and to keep this information updated. You are solely responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. Punch Pizza reserves the right to terminate accounts, remove or edit content, or cancel orders at our sole discretion and without prior notice.

You may not transfer your account to any other person or entity. We reserve the right to refuse registration or cancel accounts at our discretion, including in circumstances where we believe that the Terms have been violated.

5. Online Ordering and Payment Terms

5.1 Order Placement

When you place an order through our Website, you represent that you are authorized to use the payment method provided and that the information you provide is accurate. All orders are subject to availability and confirmation. We reserve the right to refuse or cancel any order at our discretion, including orders that appear to be placed fraudulently or in violation of these Terms.

By submitting an order, you make an offer to purchase the selected items at the specified prices. Your order is accepted and a contract formed when we send you an order confirmation. Punch Pizza reserves the right to cancel any order prior to delivery or pickup if we are unable to fulfill it for any reason, including but not limited to item unavailability, pricing errors, or suspected fraud.

5.2 Pricing

All prices listed on our Website are in United States Dollars (USD) and are subject to applicable federal, state, and local sales taxes. Prices are subject to change without notice. In the event of a pricing error on our Website, we reserve the right to cancel orders placed at the incorrect price and to notify you accordingly. We are not obligated to provide items at an incorrect price.

5.3 Payment Methods

We accept major credit cards, debit cards, and other payment methods as indicated on our Website at the time of checkout. By providing payment information, you authorize Punch Pizza and its payment processors to charge the specified amount for your order. All payment transactions are processed through secure third-party payment processors. Punch Pizza does not store your full payment card details on our servers.

5.4 Refunds and Cancellations

If you are dissatisfied with your order due to an error on our part, please contact us at [email protected] within 24 hours of receiving your order. Refunds and credits are issued at the sole discretion of Punch Pizza. Orders that have already been prepared may not be eligible for cancellation or refund. Promotional items and discounts may be subject to additional terms and conditions.

5.5 Allergen and Dietary Information

While we make reasonable efforts to provide accurate allergen and nutritional information on our Website, we cannot guarantee that our menu items are free from any specific allergen. Customers with severe food allergies are strongly encouraged to contact us directly before placing an order. Punch Pizza shall not be liable for any allergic reaction or adverse health effects resulting from the consumption of our products.

6. Intellectual Property Rights

All content available on or through the Website, including but not limited to text, graphics, logos, images, photographs, audio clips, video clips, digital downloads, data compilations, and software, is the property of Punch Pizza or its content suppliers and is protected by United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), trademark law, and other applicable laws.

The Punch Pizza name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Punch Pizza or its affiliates. You may not use such marks without the prior written permission of Punch Pizza. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its content solely for your personal, non-commercial use in connection with our Services. This license does not include the right to:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website or Services;
• Use data mining, robots, or similar data gathering or extraction tools;
• Frame or mirror any part of the Website without our express written consent;
• Modify or create derivative works based upon the Website or its content.

Any unauthorized use of our intellectual property will result in the immediate termination of the license granted herein and may expose you to civil and/or criminal penalties under applicable federal and state law, including but not limited to the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

7. User-Generated Content

If you submit, post, or otherwise provide any content to us through our Website, including reviews, comments, photographs, suggestions, or feedback ("User Content"), you grant Punch Pizza a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media.

You represent and warrant that you own or otherwise control all of the rights to the User Content that you post; that the User Content is accurate; that use of the User Content does not violate these Terms and will not cause injury to any person or entity; and that you will indemnify Punch Pizza for all claims resulting from User Content you supply. Punch Pizza reserves the right to remove any User Content at any time at its sole discretion.

8. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Punch Pizza. These links are provided for your convenience only. Punch Pizza has no control over, and assumes no responsibility for, the content, privacy policies, practices, or terms of any third-party websites or services. We do not endorse any third-party website or service.

You acknowledge and agree that Punch Pizza shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available through any such third-party website or service.

9. Disclaimers — Services Provided "As-Is"

THE WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. PUNCH PIZZA DOES NOT WARRANT THAT:

• The Website will be uninterrupted, timely, secure, or error-free;
• The results that may be obtained from the use of the Website will be accurate or reliable;
• The quality of any products, services, information, or other materials purchased or obtained by you through the Website will meet your expectations;
• Any errors in the software or content of the Website will be corrected;
• The Website or the servers that make it available are free of viruses or other harmful components.

PUNCH PIZZA MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE WEBSITE'S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE WEBSITE AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; PERSONAL INJURY OR PROPERTY DAMAGE; UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS; INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE; OR ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE.

Some jurisdictions do not allow the exclusion of certain warranties or limitations on applicable statutory rights of a consumer, so the above exclusions and limitations may not apply to you in their entirety.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PUNCH PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, SUBCONTRACTORS, SUPPLIERS, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business;
• Loss of data or information;
• Loss of goodwill;
• Business interruption;
• Personal injury or property damage;
• Any other intangible losses

ARISING OUT OF OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE WEBSITE OR SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF PUNCH PIZZA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PUNCH PIZZA'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE OR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO PUNCH PIZZA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

The limitations and exclusions set forth above shall apply regardless of the form of action and are fundamental elements of the bargain between you and Punch Pizza. Some states do not allow limitations on implied warranties or exclusions of certain damages, so the above limitations may not apply to you in full. In such jurisdictions, Punch Pizza's liability shall be limited to the greatest extent permitted by applicable law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Punch Pizza and its officers, directors, employees, contractors, agents, licensors, service providers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use or misuse of the Website or Services;
• Your violation of any applicable federal, state, or local law or regulation;
• Your infringement of any intellectual property or other rights of any third party;
• Any User Content submitted by you through the Website;
• Your breach of any representation or warranty made herein;
• Any negligence or willful misconduct by you.

Punch Pizza reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate with Punch Pizza in asserting any available defenses. You shall not settle any claim without the prior written consent of Punch Pizza.

12. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Punch Pizza is registered and operates, without regard to its conflict of law provisions.

Specifically, the following laws and regulations may be applicable:

• The Federal Trade Commission Act (FTC Act), 15 U.S.C. § 45, which prohibits unfair or deceptive acts or practices in commerce;
• The Electronic Communications Privacy Act (ECPA) and the Computer Fraud and Abuse Act (CFAA), 18 U.S.C. § 1030;
• The Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512;
• Applicable state consumer protection laws in the state(s) in which we operate;
• For users located in California: the California Consumer Privacy Act (CCPA) and its amendment, the California Privacy Rights Act (CPRA), Cal. Civ. Code § 1798.100 et seq.

Subject to the dispute resolution provisions below, you agree to submit to the personal and exclusive jurisdiction of the courts located within the United States for the resolution of any disputes not subject to arbitration under Section 13.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact Punch Pizza in writing at [email protected] and provide a detailed description of the dispute, the relief sought, and your contact information. The parties agree to attempt in good faith to resolve the dispute informally within thirty (30) days of the notice being received. If the dispute cannot be resolved informally within this period, either party may proceed with formal dispute resolution as described below.

13.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS. EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED BELOW, YOU AND PUNCH PIZZA AGREE THAT ALL DISPUTES, CONTROVERSIES, OR CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE OR SERVICES SHALL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION, RATHER THAN IN COURT.

Arbitration shall be conducted under the rules of the American Arbitration Association (AAA) or another mutually agreed-upon arbitration provider. The arbitration shall take place in the United States, and the arbitrator's decision shall be final and binding. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this arbitration provision.

13.3 Class Action Waiver

YOU AND PUNCH PIZZA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and Punch Pizza agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

13.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may bring claims in small claims court if the claims qualify. Either party may also seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

14. Term and Termination

These Terms shall remain in full force and effect while you use the Website or Services. Punch Pizza reserves the right, at its sole discretion and without prior notice or liability, to:

• Suspend or terminate your access to all or any part of the Website or Services for any reason, including but not limited to a breach of these Terms;
• Delete your account and all associated data in accordance with our Privacy Policy;
• Cancel any pending orders in cases of fraud, misuse, or violation of these Terms.

Upon termination, your right to use the Website and Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property rights, warranty disclaimers, indemnification, limitations of liability, and the dispute resolution provisions.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations incurred prior to termination.

15. Changes to Terms

Punch Pizza reserves the right to revise and update these Terms of Service at any time at our sole discretion. All changes are effective immediately upon posting to the Website, and the "Last Updated" date at the top of this page will be revised accordingly. We may, but are not obligated to, provide notice of material changes by:

• Displaying a prominent notice on the Website;
• Sending an email notification to registered users at the email address associated with their account;
• Any other method we deem appropriate.

Your continued use of the Website or Services following the posting of revised Terms constitutes your acceptance of and agreement to the revised Terms. If you do not agree to the revised Terms, you must immediately cease using our Website and Services. We encourage you to review these Terms regularly to stay informed of any updates.

16. Severability

If any provision of these Terms of Service is held by a court of competent jurisdiction or an arbitrator to be invalid, illegal, void, or unenforceable for any reason, that provision shall be deemed modified to the minimum extent necessary to make it enforceable. If modification is not possible, the provision shall be severed from these Terms. The invalidity or unenforceability of any particular provision shall not affect the validity and enforceability of the remaining provisions of these Terms, which shall continue in full force and effect. The parties further agree that any such invalid or unenforceable provision shall be replaced with a valid and enforceable provision that most closely reflects the intent and economic effect of the invalid or unenforceable provision.

17. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by Punch Pizza on the Website, constitute the entire agreement between you and Punch Pizza concerning your use of the Website and Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Website and Services.

No waiver by Punch Pizza of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by Punch Pizza to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

18. Force Majeure

Punch Pizza shall not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in fulfilling or performing any of our obligations when such failure or delay is caused by or results from events beyond our reasonable control, including but not limited to acts of God, natural disasters, fires, floods, earthquakes, pandemics, epidemics, labor disputes, strikes, wars, terrorist acts, government actions, utility failures, power outages, internet service disruptions, or any other cause beyond our reasonable control.

19. California-Specific Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know about the personal information we collect, the right to delete personal information, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising your privacy rights. Please refer to our Privacy Policy for more details on how to exercise these rights.

Additionally, under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: If you have a complaint regarding our Services, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.

20. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, your rights, or our practices, please do not hesitate to contact us. We are committed to addressing your concerns in a timely and professional manner.